Outlook Not Receiving Emails | Causes & Key Fixes


If any of your email contacts have sent you an email message and you have not received it, there must be something issues within your Outlook account. In this article, we will take you through the best and most effective key fix that will help you in resolving the Outlook not receiving emails issue. 

Before starting with the easy steps to resolve Outlook not receiving emails, let’s see what are the main reasons behind the occurrence of this issue. 
Outlook Not Receiving Emails: Main Reasons
Sometimes, the email messages do not arrive on your Outlook email address and there can be several reasons behind it. Here are the five main reasons that can cause your Outlook not receiving emails. Go through them one by one and then, execute the troubleshooting method.

  1. In case you have entered the incorrect Outlook email login credentials during the Outlook sign-in process, you may face such Outlook issues.

2.            Sometimes, the Outlook mail server gets down and the users neither receive any new email message nor they are allowed to send or forward emails. 

3.            Poor internet connection either from Wi-Fi or LAN Cable can also cause Outlook not receiving emails for a longer period.

4.            Another strong reason that Outlook is not receiving any new email messages could be that the emails are stored in the spam folder and not in the inbox.

5.            Synchronization problem: Your Outlook account must not be synced correctly with the Outlook software installed in the system. 

Found the reason why is your outlook 365 not receiving emails? Now, go through the best solution mentioned below and fix it in a jiffy. 

How To Fix Outlook 365 not receiving emails?
We know that not receiving the new email messages while working is annoying, especially when the emails could be really important. But, do not stress out, before you chase any email expert to fix this issue, let us tell you that you can fix this issue yourself. 

Sometimes, Outlook does receive email messages but the emails automatically shift to the ‘Spam or Junk’ folder. To check all those emails, you must disable the junk folder. Here are the essential steps that you must follow.

Step 1: Start Outlook Web App on your system and access your account,

Step 2: On the main page move towards the ‘Junk email’ gear on the left side and click on it.

Step 4: Expand the options by dropping down the tab and reach the ‘Junk Email Options’ menu.

Step 5: The window of the ‘Incoming Messages Filtering levels’ will prompt on your screen.

Step 6: Change the preference of the enabled option of ‘High to low’ by disabling the option. 

Step 7: Select the ‘Low’ option for testing to see in case you are receiving all the emails in ‘Junk emails’ only. 

Step 8: At last, end this process by clicking on the ‘Apply’ option and click on the ‘Ok’ button.

We are hopeful that the aforementioned steps helped you to receive the new email messages back in your inbox. We hope you never face the same Outlook not receiving emails issue, in case you face it again, this blog will always be available to help you out. 


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